Related skills
crm leadership data-driven call center wfm📋 Description
- Lead and develop Team Leads; set clear expectations.
- Drive operational excellence across call center ops.
- Own onboarding and workforce readiness for new hires.
- Analyze call data to guide coaching and performance.
- Oversee inbound/outbound calls, policy servicing, FNOL, fraud.
- Collaborate with WFM, Training, and external vendors.
🎯 Requirements
- 5+ years in call center operations; 2+ years leading people.
- Life insurance knowledge: policy admin, new business, FNOL.
- Data-driven with metrics, reporting, and coaching.
- Adaptable in high-volume, regulated environments.
- Collaborative; partners across departments, TPAs.
- Tech-savvy; experienced with WFM, QA, CRM tools.
🎁 Benefits
- Flexible remote and hybrid work options.
- Remote/WFH options with Dallas office on-site if needed.
- 100% paid premiums for medical, dental, vision.
- Lifestyle stipend for wellbeing.
- Work-life balance policies and parental leave.
- Employee-led diversity, equity, and inclusion initiatives.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!