Customer Experience Manager - Illinois

📋 Description

• Client-facing role; post-implementation support and care.
• Learn customers' workflows and advocate for their needs.
• Explain feature enhancements and drive renewals/expansions.
• Track issue resolution; collaborate with engineering and product teams.
• Manage day-to-day client relationships and satisfaction.
• Foster product adoption and change management for customers.

🎯 Requirements

• 5-10 years in account management / customer success.
• Proven ability to manage client relationships post-implementation.
• Strong written and verbal communication skills.
• Able to travel 50-80% and visit client sites.
• Experience working cross-functionally in a matrix org.
• Four-year degree preferred.

🎁 Benefits

• Mentorship from experienced team members.
• Remote-friendly environment.
• Opportunity to influence product roadmap.
• Cross-functional collaboration in public-safety focus.