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salesforce tableau ai customer journey mapping voice of the customer📋 Description
- Design, execute, and optimize digital-first lifecycle programs using data and automation.
- Own and maintain customer journey maps across key lifecycle stages.
- Support VoC program: manage listening posts and translate insights.
- Build and maintain communication calendars aligned with milestones.
- Create and optimize customer-facing copy that drives adoption.
🎯 Requirements
- 5+ years in B2B SaaS in CS/Experience/Marketing roles.
- 5+ years building digital-first, omni-channel programs.
- Customer-obsessed, execution-focused with automation curiosity.
- Strong copywriting to simplify complex concepts.
- Solid project and stakeholder mgmt in fast-paced, distributed envs.
- Experience with data analysis and tools like Gainsight, Salesforce, Tableau.
🎁 Benefits
- Remote & Flexible: work from anywhere with home office budget.
- In-person events: Annual Kickoff and team gatherings.
- Health & Wellbeing: Modern Health and LSAs.
- Financial Security: pension plans and insurance.
- Professional Growth: learning budgets and courses.
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