Customer Experience Manager - East

📋 Description

• Serve as the client's voice to drive product adoption.
• Manage post-implementation processes and client care.
• Attend in-person and virtual client sessions as needed.
• Capture and contextualize customer feedback for Product/Engineering.
• Advocate for customer needs to ensure success.
• Build strong relationships with clients and key stakeholders.

🎯 Requirements

• 5-10 years in account management, customer success, consulting, PM, or related roles.
• Four-year university degree preferred.
• Excellent written and verbal communication for client materials.
• Ability to build relationships with power users and influencers.
• Willingness to travel 50-80% and visit client sites.
• Experience collaborating across cross-functional teams in a matrix org.

🎁 Benefits

• Mentorship from experienced CX team members.
• Development opportunities via Udemy from day one.
• A workplace dedicated to public safety and government agencies.
• Comfortable working remotely with flexible culture.
• Cross-functional collaboration with Support, Implementation, Product, and Leadership.
• Opportunity to work on mission-critical software for first responders.