Related skills
account management customer success travel project management📋 Description
- Client-facing post-implementation support role.
- Advocate for client needs to drive adoption and renewals.
- Learn client workflows and map to Mark43 products.
- Collaborate with Support, Account Management and Implementation.
- Travel up to 50-80% and work onsite as needed.
- Maintain thorough records of meetings and deliverables.
🎯 Requirements
- 5-10 years in account management, customer success, or PM.
- Previous Law Enforcement experience preferred.
- Proven track record delivering complex projects.
- Strong written and oral communication, with client materials.
- Detail oriented; strong task documentation.
- Willing to travel 50-80% and work at client sites.
- Self-motivated; comfortable working remotely.
- Able to work cross-functionally in a matrix org.
🎁 Benefits
- Mentorship from experienced Customer Experience team.
- Cross-team collaboration with Product, Engineering and Leadership.
- Build mission-critical software for first responders.
- Respect for ideas and expertise.
- Udemy development opportunities from day one.
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