Related skills
account management customer success project management change management client relationship management📋 Description
- Be trusted advisor for clients and advocate for their needs.
- Participate in pre-implementation activities to build early relationships.
- Lead post-implementation tasks on-site with clients.
- Collaborate with Support, Account Management, and Implementation teams for post-implementation success.
- Learn clients' workflows and master Mark43 offerings.
- Track feedback to influence product roadmap and keep clients informed.
🎯 Requirements
- 5-10 years in account management, customer success, consulting, or project management.
- Previous Law Enforcement experience preferred.
- Proven experience delivering complex projects end-to-end.
- Excellent written and verbal communication; tailor language for clients.
- Detail oriented with strong task documentation and tracking.
- Willingness to travel 50-80% and work on client sites.
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