Customer Experience Manager, Core Services

Added
12 days ago
Type
Full time
Salary
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Related skills

customer experience leadership equities finra series 7

πŸ“‹ Description

  • Coach and develop a high-performing CX team
  • Drive performance on key metrics
  • Build an inclusive, values-aligned culture
  • Lead through change with clear communication
  • Escalate and resolve complex trading and market questions
  • Support equities topics including options, margin, futures

🎯 Requirements

  • Active FINRA Series 7, 63, and 24 licenses (or 9/10)
  • Prior leadership experience (team lead/supervisor/manager)
  • Strong interpersonal and mentoring skills
  • Deep knowledge in equities, corporate actions, retirements
  • Comfortable leading through ambiguity and change

🎁 Benefits

  • Challenging, high-impact work to grow your career
  • Performance-driven pay with bonuses, equity, and 401(k)
  • Best-in-class benefits including health insurance
  • Lifestyle wallet for wellness, learning, and more
  • Employer-paid life and disability insurance, fertility and mental health benefits
  • Paid time off, holidays, sick leave, parental leave
  • Exceptional office culture with meals, events, and comfortable spaces
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