Related skills
account management customer success salesforce renewals onboarding📋 Description
- Own renewal and revenue for assigned customer portfolio.
- Build trusted relationships across the customer lifecycle.
- Advocate for customer needs in planning, delivery, and product feedback.
- Partner with Sales to ensure onboarding, adoption, and renewal transitions.
- Monitor health scores, usage data, and engagement signals to mitigate risk.
- Conduct regular business reviews and renewal readiness with customers.
🎯 Requirements
- 5+ years in Customer Success, Account Management, or B2B SaaS.
- Strong understanding of lifecycle management, success planning, and renewals.
- Excellent communication and executive presence.
- Cross-functional collaboration with Sales, Support, Product.
- Highly organized with strong attention to detail.
- Bachelor's degree or equivalent; Mid-Market/Enterprise exp.
🎁 Benefits
- Remote, work-from-home 100% of the time.
- Discretionary bonus program and commission potential.
- Inclusive, collaborative culture.
- ADA accommodations available.
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