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customer service ai data-driven automation📋 Description
- Strategize with your team to identify high-impact opportunities in learner interactions.
- Plan for scale across products and support with AI workflows and hiring.
- Optimize AI workflows to match the quality of human support.
- Mentor teammates and raise learner communication and experience quality.
- Identify recurring learner pain points and partner with internal teams to improve the product.
- Hands-on learner support across multiple channels with empathy and ownership.
- Shape and optimize support processes, team structure, tools, and AI usage to scale.
🎯 Requirements
- Experience delivering AI workflows, automation, and modern tools for scalable support.
- Experience improving support operations through people, processes, and automation.
- Genuine care for thoughtful, high-quality customer experiences.
- Strong systems thinking to identify scalable solutions, not just quick fixes.
- Native-level written and verbal English communication skills.
- High EI, empathy, and sound judgment in communication and problem-solving.
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