Related skills
data analytics looker google sheets metabase📋 Description
- Lead, enable strong team performance and quality standards.
- Leverage data to identify actionable insights and improvements.
- Partner with CX leadership to identify bottlenecks and trends.
- Translate quantitative data into impact-driven recommendations.
- Collaborate with CX teams to surface trends for CX delivery.
- Define high standards of quality and empower the team to meet them.
🎯 Requirements
- 3-5 years in ops, CX, or customer success at scale.
- 2-4 years of people management (15+ direct reports).
- Data-driven, with experience using Google Sheets, Looker, Metabase.
🎁 Benefits
- We're a remote-first company.
- Health insurance through Aetna/MetLife (medical, dental, vision)
- 401K plan (ADP)
- Lifestyle Spending Account for health and family care
- Monthly co-working space stipend
- Monthly work-from-home stipend
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