Related skills
account management customer success project management stakeholder management nps📋 Description
- Client-facing role; work with clients in person and virtually.
- Lead post-implementation processes and client care.
- Learn customer needs and master client workflows.
- Advocate for customer needs to ensure success.
- Track issue resolution; explain new feature enhancements.
- Drive renewals/expansions and mitigate pain points.
🎯 Requirements
- 5-10 years in account management, customer success, or project mgmt.
- Four-year degree preferred.
- Willingness to travel 50-80% to client sites.
- Strong written and verbal communication.
- Experience with cross-functional teams in a matrix org.
- Interest in public sector clients (LE) at local/state/federal levels.
🎁 Benefits
- Mentorship from experienced CX team members.
- Development opportunities from day one (Udemy).
- Remote-friendly workplace and inclusive culture.
- Impact product roadmap by sharing client feedback.
- Collaborate with cross-functional teams and leaders.
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