Customer Experience Manager

📋 Description

• Coordinate with Engagement leadership for Customer Review meetings.
• Manage survey collection via live meetings and email.
• Ensure data collection processes and high response rates.
• Analyze CSAT and NPS to identify trends and issues.
• Synthesize feedback into clear, actionable recommendations.
• Create reports and dashboards for leadership on customer sentiment.

🎯 Requirements

• 3+ years in CX, professional services, or customer relationship management.
• Strong analytical skills with statistical analysis and reporting.
• Excellent written and verbal communication skills.
• Experience presenting to senior leadership.
• Excellent time management with prioritization.
• Enthusiasm for startup environment and cross-functional collaboration.

🎁 Benefits

• 100% remote work
• Medical insurance for you and eligible dependents
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Equipment and office stipend