Customer Experience Manager

📋 Description

• Coordinate recurring Customer Review meetings with customer stakeholders
• Manage survey collection via live meetings, email, and project team responses
• Ensure consistent data collection processes and maintain high response rates
• Analyze CSAT and NPS to identify trends and issues
• Review qualitative feedback to identify recurring themes and pain points
• Create reports and dashboards to communicate customer sentiment to leadership

🎯 Requirements

• 3+ years in customer experience, professional services, or customer relationship management
• Strong analytical skills with statistical analysis and reporting
• Excellent written and verbal communication skills
• Experience presenting to senior leadership and stakeholders
• Excellent time management with the ability to prioritize tasks
• Enthusiasm for working in a startup environment and cross-functional teams

🎁 Benefits

• 100% remote work
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Equipment & Office stipend
• Annual Learning and Development stipend