Related skills
communication slack onboarding zendesk customer experience📋 Description
- CX Manager aligns external partners with Nabis mission and operations.
- Liaises with Brands and teams to standardize communications.
- Trains Brands to use the Nabis portal and SOPs for customers.
- Acts as day-to-day ops controller, flags issues and escalates.
- Manages Brand onboarding and maintains white-glove service.
- Collaborates with Ops to improve touchpoints and ownership.
🎯 Requirements
- Strong communication across Zendesk, Slack, phone, and channels.
- Problem-solving, ownership, and leadership.
- Cannabis industry distribution knowledge.
- Data-driven decision making with KPIs.
- Ability to manage multiple tasks and projects.
- Must be at least 21 years old.
🎁 Benefits
- Fully remote, high-ownership CX leadership role.
- Base salary $80k+ bonus; medical, dental, vision, 401k.
- Flexibility and autonomy to drive your work.
- Diverse, inclusive team passionate about tech and cannabis.
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