Related skills
crm analytics customer success saas renewals📋 Description
- Act as the primary contact for assigned Enterprise customers.
- Own post-sales lifecycle: onboarding, success planning, adoption, renewal.
- Lead renewal conversations when there is no upsell or scope change.
- Guide onboarding by setting goals, timelines, and resources.
- Monitor customer health via usage data and maturity indicators.
- Deliver ROI insights and strategic reviews to demonstrate value.
🎯 Requirements
- Five+ years in customer-facing SaaS roles supporting enterprise customers
- Customer-centered mindset with ownership of retention and renewal outcomes
- Experience in customer success/account management focused on adoption and renewals
- Ability to manage renewal conversations with confidence and empathy
- Strong communication/presentation skills for technical and non-technical audiences
- Experience navigating complex enterprise organizations and multiple stakeholders
🎁 Benefits
- Medical insurance for you and dependents
- Flexible time off, holidays, parental leave, volunteer time off
- Mental health and wellbeing programs
- Remote-work stipend and digital-first environment
- Mentorship and growth opportunities
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