Related skills
data analysis customer success saas onboarding churn analysis📋 Description
- Build the end-to-end CS playbook: touchpoints, triggers, health scoring, lifecycle
- Own churn: identify root causes, create early warning systems, prevent churn
- Establish metrics for customer health and real-time reporting
- Hire and onboard a high-performing CS team for dental clients with 24/7 support
- Partner with Onboarding for a clean handoff and seamless customer experience
- Work with Product and Operations to surface feedback and drive retention improvements
🎯 Requirements
- 5+ years in Customer Success, Account Management, or Client Services in a high-growth SaaS
- Proven ability to build 0-to-1 CS function from scratch
- Highly process-oriented with docs, systematization, and scalable playbooks
- Track record of retention improvements and expanding customer value
- Excellent communicator across practice owners, office managers, and DSO operators
- Experience in a high-performing interconnected operations team
🎁 Benefits
- Healthcare, dental, and mental health support
- Parental planning resources
- Retirement savings options
- Generous paid time off
- Inclusive, equal-opportunity employer
- ADA accommodations if needed
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