Related skills
payments fintech salesforce saas zendesk📋 Description
- Fully remote, high-impact role focused on customer experience.
- Own the customer support queue and merchant inquiries.
- Manage onboarding/offboarding and smooth merchant transitions.
- Maintain ticket statuses and customer records across tools.
- Build trusted relationships with merchants; be an advocate.
- Collaborate cross-functionally with Sales, Product, Engineering, Finance, CS; enable growth.
🎯 Requirements
- 2+ years in customer-facing support or operations (SaaS/tech).
- Hands-on with Zendesk and Salesforce; CRM tools.
- Excellent written and verbal communication; simplify complex topics.
- Self-starter; remote-ready; strong time management.
- Startup/fintech or payments domain experience preferred.
- Familiarity with APIs, webhooks, or integrations; eager to learn.
🎁 Benefits
- Remote-friendly culture with flexible schedule.
- Growth paths into Operations, CS, and leadership.
- Collaborative, team-first environment across functions.
- Exposure to fintech/payments domain and merchants.
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