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html editing capcut loom📋 Description
- Own and edit internal/external knowledge base content
- Translate clinical knowledge into actionable KB articles with SMEs
- Drive AI-enabled searchability to help agents access info quickly
- Build knowledge architecture and scaling to support growth
- Capture feedback and improve KB quality
- Consolidate dispersed information into a unified KB
🎯 Requirements
- 3+ years in knowledge management; Zendesk Guide a plus
- Technical Writing & Editing: polish draft into professional articles
- 1-3 years clinical/biomedical product experience
- Data skillset: create, collect, interpret data for strategy
- Multimedia skills: video editing, HTML design, image annotation
- Systems Thinking: tagging, SEO, information hierarchy for findability
🎁 Benefits
- Healthcare, dental, mental health support
- Parental planning resources
- Retirement savings options
- Generous paid time off
- Equal opportunity employer
- ADA compliant; accommodations available
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