Customer Experience Intern - QS AI Quality

📋 Description

• Review Zoom Virtual Assistant calls against QS quality expectations.
• Determine whether bot understood needs and followed correct process.
• Document bot strengths, failures, and improvement opportunities.
• Categorize feedback by issue type (e.g., incorrect resolution).
• Identify recurring trends across calls and common failure points.
• Provide regular summaries and recommendations to leadership.

🎯 Requirements

• Current college student or recent graduate.
• Strong attention to detail and ability to follow a structured review process.
• Clear written communication skills.
• Ability to identify patterns, trends, and recurring issues.
• Interest in customer support, AI, SaaS, or customer experience.
• Comfortable learning tools such as Zoom Contact Center, Salesforce Service Cloud, and Google Sheets.
• Organized, dependable, and able to manage repetitive work consistently.

🎁 Benefits

• Fully company-paid medical, dental and vision insurance.
• Generous PTO for rest and work-life balance.
• Paid parental leave for birth or adoption.
• 401(k) with company match.
• Options to work in hybrid or remote model.
• Annual Costco membership, cell phone stipend, commuter benefits.