Customer Experience Insights Professional

📋 Description

• Discover key consumer insights that inform growth strategies and enhance customer experience.
• Collaborate with internal stakeholders to address insight requests and support decisions.
• Manage end-to-end research for quantitative and qualitative studies.
• Translate research into actionable insights for cross-functional teams.
• Analyze feedback from surveys and channels to identify pain points.
• Benchmark competitors and test orders to evaluate experiences.

🎯 Requirements

• Bachelor’s degree in Statistics, Economics, Business Admin, or related field; Master’s is a plus.
• 5+ years in service sectors or market research; e-commerce experience a plus.
• Strong knowledge of market research methodologies; qualitative and quantitative favored.
• Customer-centric and analytical; turn data into actionable insights.
• Excellent communication, persuasion, and teamwork in fast-paced environments.
• Native Arabic with excellent English verbal, written, and presentation skills.

🎁 Benefits

• Hybrid working model with flexibility, including work-from-abroad and summer schedules.
• Personalised training allowance and learning opportunities; use your annual budget.
• Ownership from day one in a culture where every voice is valued.
• Diverse, international team across offices like Berlin, Amsterdam, Dubai.
• Growth opportunities with hands-on challenges and mentoring.
• Meaningful connections through rituals, events, and activities.