Related skills
compliance customer experience finra investigations series 7📋 Description
- Resolve customer escalations across support channels.
- Investigate and resolve complex issues, including leadership/regulatory cases.
- Partner with Compliance, Legal, and leadership on case summaries and risk.
- Conduct root cause analysis to drive improvements in customer experience.
- De-escalate sensitive customer situations with professionalism and empathy.
- Manage high-visibility cases from social media with timely resolutions.
🎯 Requirements
- FINRA Series 7 and 63 licenses required
- 3+ years of customer support in financial services
- FINRA Series 24 (or 9/10) required within 120 days of hire
- Strong analytical and investigative skills to resolve complex issues independently
- Experience handling highly escalated or sensitive customer situations
- Ownership, judgment, and adaptability to changing priorities
- Excellent written and verbal communication with executives and cross-functional partners
🎁 Benefits
- Challenging, high-impact work to grow your career
- Performance-driven compensation with bonuses, equity, and 401(k) matching
- 100% paid health insurance for employees
- Lifestyle wallet for wellness, learning, and more
- Life and disability insurance, fertility benefits, and mental health support
- Paid time off, holidays, sick time, parental leave, and more
- Catered meals, events, and comfortable workspaces
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