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customer support social media compliance investigations finra series 7📋 Description
- Resolve escalations across support channels
- Investigate complex issues from leadership, regulators, or high‑profile customers
- Partner with Compliance, Legal, and leaders for summaries and risk assessments
- Conduct root cause analysis to improve customer experiences
- De-escalate sensitive situations with professionalism and empathy
- Handle high-visibility social media/public platform cases with timely resolutions
🎯 Requirements
- FINRA Series 7 & 63 licenses required
- 3+ years of customer support in financial services
- FINRA Series 24 (or 9/10) required within 120 days
- Strong analytical and investigative skills to resolve complex issues
- Experience handling highly escalated or sensitive customer situations
- Strong ownership, judgment, and adaptability to changing priorities
- Excellent written and verbal communication with customers, executives, and cross-functional partners
🎁 Benefits
- Challenging, high‑impact work to grow your career
- Performance‑driven pay with bonuses, equity, 401(k) matching
- 100% paid health insurance for employees; 90% coverage for dependents
- Lifestyle wallet for wellness and learning
- Employer‑paid life, disability, fertility, and mental health benefits
- Generous time off, holidays, and parental leave
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