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java etl sql rest apis webhooks📋 Description
- Own and resolve customer issues within defined SLAs with minimal escalations
- Collaborate with Product and Engineering to drive faster resolutions
- Diagnose and troubleshoot issues across databases, pipelines, and integrations
- Create and maintain SOPs and knowledge-base articles to scale support quality
- Continuously build expertise in JDBC, data warehouses, and ETL workflows
- Mentor new team members and share best practices across the team
🎯 Requirements
- 8–15 years in Technical Support, Customer Engineering, or CS roles
- 3+ years leading and scaling SaaS CX or tech-support teams
- Strong knowledge of cloud tech, databases, and SQL
- Hands-on JDBC integrations experience (1+ year)
- Understanding of data warehousing, ETL, REST APIs, and webhooks
- Proficiency in Java or OO languages
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