Customer Experience Engineer, CXE

Added
15 days ago
Type
Full time
Salary
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Related skills

crm docker kubernetes ci/cd containers

📋 Description

  • Design and execute 1:many programs to drive customer education and adoption.
  • Use telemetry and analytics to identify adoption patterns and risks.
  • Collaborate with Sales, TAMs, Product, Marketing, and Engineering for a seamless customer experience.
  • Scale onboarding, webinars, and automated campaigns for Docker customers.
  • Align onboarding to expansion across enterprise customers.

🎯 Requirements

  • 2+ years in a technical or customer-facing role.
  • Strong understanding of Docker, containers, and DevOps tooling (CI/CD, Kubernetes).
  • Experience designing scalable engagement initiatives that drive adoption.
  • Excellent written and verbal communication; comfortable presenting to technical audiences.
  • Bachelor’s degree in Computer Science, Engineering, or related field.

🎁 Benefits

  • Freedom & flexibility; fit your work around your life.
  • Home office setup; comfortable while you work.
  • 16 weeks paid parental leave.
  • Equity; share in the company’s success.
  • Remote-first culture with offices in Seattle and Paris.
  • Technology stipend; $100 net/month.
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