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lms content strategy change management ai vendor management📋 Description
- Define and lead CX Enablement across training, knowledge mgmt, and AI workflows
- Establish readiness standards for agents, vendors, and bots across channels
- Build and lead a high-performing enablement team across training and knowledge
- Own onboarding, continuous learning, and change management as the product evolves
- Own CX knowledge architecture, internal playbooks, and content
- Align enablement programs to product launches and evolving privacy needs
🎯 Requirements
- Deep experience in CX enablement, support operations, or customer leadership in high-growth tech
- Proven success building and scaling training and knowledge systems for internal and BPO teams
- Deep expertise in knowledge management, including content strategy, taxonomy, and self-service enablement
- Hands-on experience with LMS platforms and applying AI to CX
- Strong analytical instincts tying enablement to measurable CX outcomes
- Exceptional cross-functional communication and stakeholder management
🎁 Benefits
- 401K and comprehensive health, dental, and vision
- Flexible work arrangements with remote option and home office stipend
- Company laptop and tech stipend
- Competitive PTO with quarterly vacation targets
- Monthly health stipend
- Professional development fund for conferences and growth
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