Related skills
lms analytics saas ai training📋 Description
- Lead the CX Enablement function for User Operations.
- Build and grow a high-performing enablement team with career paths.
- Guide instructional designers delivering scalable training for internal and outsourced agents.
- Oversee CX knowledge bases and playbooks for accuracy and accessibility.
- Leverage AI workflows to automate tasks and improve efficiency.
- Track CX metrics and drive improvements with regional partners.
🎯 Requirements
- 8+ years in CX enablement, support ops, or CX mgmt in SaaS/AI/tech.
- Experience scaling training programs and knowledge systems for internal and BPO/vendor teams.
- Deep familiarity with CX knowledge management, content strategy, and KB architecture.
- Hands-on LMS management and enthusiasm for AI tools to improve team effectiveness.
- Strong analytical, data-driven approach to CSAT, TTR, agent productivity.
- Exceptional communication and cross-functional collaboration.
🎁 Benefits
- Equal opportunity employer with inclusive culture.
- Reasonable accommodations for qualified applicants.
- Comprehensive benefits package.
- Global, diverse team with growth opportunities.
- Onsite collaboration with anchor days.
- Investment in internal learning and career development.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!