Customer Experience Enablement Lead

📋 Description

• Onboard, train, and develop the Customer Org (AMs/CSMs/Client Execs).
• Lead onboarding programs and create scalable learning processes.
• Coordinate with product ops/marketing to share updates.
• Partner with RevOps to build training playbooks for tools like ReTool, SFDC, Pocus, Gong.
• Support adoption of critical internal tools and forecasting processes.
• Hybrid Seattle-based role with in-office and remote days.

🎯 Requirements

• Bachelor's degree or equivalent experience.
• 2-3 years in front-line customer-facing roles and hitting goals.
• Strong communication and presentation skills; eye for design.
• Deep familiarity with CSM tech stack (Salesforce, Vitally, Outreach, Gong).
• Ability to learn product/technical concepts quickly and explain clearly.
• Self-motivated with proactive problem solving.

🎁 Benefits

• Hybrid work in Seattle; 3 days in office per week.
• Up to four weeks of fully remote work per year.
• Equity or other compensation may be included as part of the package.