Related skills
salesforce outreach gong vitally retool📋 Description
- Lead onboarding, training, and development of the Customer Org.
- Create and maintain onboarding/training programs aligned with product updates.
- Translate product/industry updates into digestible content for the customer team.
- Partner with RevOps to create training playbooks for tools (ReTool, SFDC, Pocus, Gong).
- Plan live sessions to boost product attachment, retention, and growth.
- Track ramp time and provide onboarding insights.
🎯 Requirements
- Bachelor's degree or equivalent experience.
- 2-3 years in a front-line customer-facing role with a track record of meeting goals.
- Strong communication and presentation skills; eye for design and detail.
- Familiarity with CSM tech stack: Salesforce, Vitally, Outreach, Gong.
- Ability to learn quickly and explain product/technical concepts clearly.
- Self-motivated and proactive problem-solver.
🎁 Benefits
- Hybrid in-office and remote work model.
- Up to four weeks of fully remote work per year.
- In-office in San Francisco with Mon/Wed/Thu schedule.
- Opportunities for growth and top-performer recognition.
- Collaborative, inclusive culture and fast-growing team.
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