Related skills
kpi project management cross-functional collaboration benchmarking quality control📋 Description
- Map customer journeys, identify pain points, and design end-to-end improvements.
- Interpret and synthesize customer feedback from surveys, data, and social channels.
- Monitor KPIs like NPS and metrics, identify improvement areas, drive actions.
- Conduct market and competitor benchmarking; share insights.
- Support process design/improvement for local ops (PUDO, COD, returns).
- Create and update customer-experience guidelines and best practices.
🎯 Requirements
- Bachelor's degree (Engineering, Business Administration, Economics); Master's is a plus.
- Extensive (min. 5 years) experience in service sectors (e-commerce, banking, telecom); CX preferred.
- Strong analytical and customer-driven mindset, with the ability to turn insights into action.
- Exceptional verbal, written, and presentation skills in English and Arabic.
- Experience in process design, project management, or service design is a plus.
🎁 Benefits
- Hybrid working model with flexibility, including work-from-abroad opportunities.
- Personalised training allowance and learning opportunities with annual budget for training.
- Responsibility from day one in a voice-valuing culture.
- A diverse, international team across offices in Berlin, Amsterdam, Dubai.
- Opportunities to grow with hands-on challenges and mentoring.
- Meaningful connections through team rituals, events, and activities.
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