Customer Experience Development Professional

📋 Description

• Map customer journeys; identify pain points; design end-to-end solutions.
• Interpret and synthesize feedback from surveys, data, calls, and social media.
• Monitor KPIs like NPS; drive actions to close gaps.
• Benchmark markets/competitors; manage test orders; share insights.
• Support process design/improvement for local operations (PUDO, COD, returns).
• Create/update CX guidelines, procedures, and best practices.
• Oversee quality KPIs for call center agents; support training.
• Collaborate with cross-functional teams to advocate for the customer.

🎯 Requirements

• Bachelor's degree (Engineering, Business Admin, Economics); Master's is a plus.
• Extensive CX experience in e-commerce, banking, or telecom.
• Strong analytical and customer-driven mindset; turn insights into action.
• Excellent verbal, written, and presentation skills in English.
• Experience in process design, project management, or service design.

🎁 Benefits

• Hybrid work with flexibility; work-from-abroad options and summer schedule.
• Training allowance and learning opportunities; annual budget for courses.
• Ownership from day one in a collaborative culture.
• International team across offices in Berlin, Amsterdam, Dubai, and beyond.
• Growth opportunities with hands-on challenges and mentoring.
• Team rituals, events, and social activities to stay connected.