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communication crm customer service healthcare📋 Description
- Provide exceptional customer service and address inquiries.
- Resolve issues and ensure customer satisfaction.
- Serve as primary contact between PatientPoint and local health practices.
- Respond promptly to inquiries via phone, email, or chat.
- Collaborate with other departments to resolve complex problems.
- Upsell opportunities and gather feedback to improve service.
🎯 Requirements
- Associate degree or combination of education and experience.
- Proven experience in a customer service and/or sales related role.
- Excellent communication and interpersonal skills.
- Familiarity with customer relationship management (CRM) systems.
- Ability to multi-task and work effectively in a fast-paced environment.
- Knowledge and expertise in customer service and/or sales.
🎁 Benefits
- Hybrid work options.
- Flexible time off to recharge.
- 401K plan.
- Mental and emotional wellness resources.
- Comprehensive range of benefits.
- Supportive, positive team environment.
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