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sql ai data tools ticketing automation📋 Description
- Build AI CX agents that process all incoming tickets
- Review AI agent performance with real interactions to improve accuracy
- Identify patterns to improve agents, workflows, and self-serve
- Build, refine, and actively manage AI-driven support logic
- Proactively expand automation to reduce manual work
🎯 Requirements
- 4+ years of customer-facing experience in a tech-enabled startup
- Bonus: background in credit/fintech or regulated environments
- Bonus: familiarity with SQL for data pulling and trend analysis
- Strong quantitative/systems thinker who looks for root causes
- Motivated to use AI, automation, and data tools to push boundaries
- Self-starter who thrives in ambiguity and works across product/engineering/ops
- Willing to dive deep into complex customer problems and see them through
🎁 Benefits
- High ownership with minimal bureaucracy
- Remote-first, high-intensity work
- Direct impact on millions of people’s access to credit
- Growth and learning opportunities
- Build enterprise-grade AI systems
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