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sql ai workflows automation📋 Description
- Build and iterate on AI CX systems
- Review AI performance with real customer interactions
- Identify patterns to improve agents and workflows
- Build, refine, and actively manage AI-driven support logic
- Proactively expand automation to new areas
- Handle escalations and high-stakes issues when AI can't resolve
🎯 Requirements
- 4+ years in a high-growth consumer startup (fintech)
- Strong quantitative/systems thinker
- Self-starter who thrives in ambiguity
- Ability to work across product, engineering, and operations
- Bonus: SQL for pulling data and identifying trends
- Willing to dive deep into complex customer problems
🎁 Benefits
- Remote work with high ownership
- Direct impact on millions of users
- Minimal bureaucracy and fast decision-making
- Growth, learning, and impact are core values
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