Customer Experience - build with AI

📋 Description

• Build and iterate AI CX systems that process all incoming tickets
• Review AI agent performance and ensure automation handles more cases with high quality
• Identify patterns across conversations to improve agents and self-serve
• Build, refine, and actively manage AI-driven support logic
• Proactively expand automation to reduce manual work and increase coverage
• Handle complex issues manually when AI cannot resolve and ensure resolution

🎯 Requirements

• 4+ years experience at a high-growth consumer fintech startup
• Strong quantitative/system thinker who looks for patterns and root causes
• Motivated to use AI, automation, and data tools to push boundaries
• Self-starter who thrives in ambiguity across product, engineering, and ops
• Willing to dive deep into complex customer problems and follow to resolution
• Bonus: Familiarity with SQL for pulling data and identifying trends

🎁 Benefits

• High ownership with minimal bureaucracy
• Fully remote role with strong impact
• Competitive compensation and benefits
• Work with AI CX and fintech mission