Customer Experience Associate with English (Night shift)

📋 Description

• Manages incoming contacts from customers.
• Initiates outbound contacts to customers.
• Identifies and assesses customer needs to reach satisfaction.
• Resolves problems by clarifying requests and applying best solutions.
• Maintains customer records by updating account information.
• Supports delivering excellent customer service with the team.

🎯 Requirements

• High School Diploma or equivalent.
• Prior experience in customer support or customer-facing role.
• Experience in sports or prediction markets is a plus.
• Exceptional written and verbal English communication.
• Excellent computer literacy and adaptability to new tools.
• Strong empathy and problem-solving skills.

🎁 Benefits

• Competitive salary.
• Medical insurance including dependents.
• Annual leave including birthday and work anniversary.
• Internal mobility program for career growth.
• Crypto.com visa card provided upon joining.
• Growth-focused, supportive team culture.