Related skills
communication customer support fintech problem solving english📋 Description
- Manage incoming customer contacts.
- Initiate outbound contacts to customers.
- Identify and assess customer needs to achieve satisfaction.
- Resolve issues by clarifying requests and following up.
- Maintain customer records and update account information.
- Recommend products or services by analyzing customer needs.
🎯 Requirements
- High School Diploma (or equivalent).
- Prior experience in customer support or customer-facing role.
- Exceptional written and verbal English communication.
- Excellent computer literacy; comfortable with new software/tools.
- Strong analytical, problem-solving and decision-making skills.
- Highly organized; able to work independently and collaboratively.
🎁 Benefits
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including: birthday, work anniversary
- Internal mobility program for career growth
- Crypto.com visa card provided upon joining
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