Related skills
communication customer support financial services problem solving empathy📋 Description
- Provide high-touch support to Robinhood users via chat, email, and phone.
- Help users navigate financial topics and platform tools.
- Be the company's voice with empathy and product know-how.
- Learn from interactions to improve customer experience.
- Role is unlicensed and focused on guidance across our financial products.
- Hybrid model with in-office 3 days/week in Denver and Westlake.
🎯 Requirements
- Passion for helping customers across channels with strong service skills
- Excellent written and verbal communication; explain complex topics clearly
- Adaptable to multi-channel delivery with coaching and feedback
- Comfortable in a fast-paced, evolving environment
- Independent thinker; multi-tasker; prioritization
- Prior CX experience; degree or finance background a plus
🎁 Benefits
- Challenging, high-impact work to grow your career
- Competitive compensation with bonuses, equity, and 401(k) matching
- 100% paid health insurance; 90% coverage for dependents
- Lifestyle wallet for wellness and learning
- Employer-paid life and disability insurance, fertility benefits
- Generous time off: holidays, PTO, sick leave, parental leave
- Exceptional office experiences with meals and events
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