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crm customer support fintech salesforce credit card📋 Description
- Be subject matter expert on Credit Card and Banking products.
- Front-line agent for cardholders; assist with inquiries.
- Independently troubleshoot and escalate when needed.
- Identify trends that indicate product issues.
- Based in Chicago, Denver, or Westlake; in-person 3 days every other week.
- Shifts: Sun-Thu 1pm-10pm EST or Tue-Sat 1pm-10pm EST.
🎯 Requirements
- 2+ years of full-time work experience
- Basic understanding of financial products a plus
- Experience with text or email customer support
- Basic working knowledge of Salesforce
🎁 Benefits
- 100% paid health insurance for employees
- 90% coverage for dependents
- Annual lifestyle wallet for wellness and development
- Fertility and family-forming benefits
- Dedicated mental health support for employees and dependents
- Generous time off including holidays, PTO, sick time, parental leave
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