Added
8 days ago
Location
Type
Full time
Salary
Salary not provided
Related skills
communication customer support zendesk problem solving empathy📋 Description
- Provide exceptional customer service to Money CX users
- Troubleshoot and escalate issues efficiently
- Independently investigate problems and spot trends
- Learn the Credit Card product and processes
- Collaborate with teams to resolve cardholder concerns
- Shift-based in-person work at Chicago/Denver/Westlake offices
🎯 Requirements
- 2+ years of full-time work experience
- Basic understanding of financial products
- Experience with text or email customer support
- Basic working knowledge of Zendesk
- Strong empathy and problem-solving abilities
- Willing to escalate when needed and adapt to process changes
🎁 Benefits
- Comprehensive health insurance for employees
- Lifestyle wallet for wellness and development
- Generous time off and paid holidays
- Fertility and family-forming benefits
- Mental health support for employees and dependents
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