Customer Experience Associate - Contract (London, UK)

📋 Description

• Provide real-time support to customers via phone, email, or chat.
• Use CRM tools (Zendesk, Kustomer, Salesforce) to log and track interactions.
• Collaborate with the team to meet key KPIs like response time and satisfaction.
• Attend regular training to stay updated on Faire's products and policies.
• Contribute to a knowledge-sharing, supportive team culture.
• 90-day temporary contract with potential extension.

🎯 Requirements

• Experience in customer service, preferably phone-based.
• Excellent verbal communication, empathetic and professional.
• Proficiency with CRM tools and workflows.
• Strong problem-solving and quick-thinking abilities.
• Team player who adapts to a remote, flexible environment.
• Aligned with Faire's core values.

🎁 Benefits

• Hybrid work: 3 days in-office schedule.
• Access to enterprise AI tools to boost productivity.
• Competitive pay, equity, and comprehensive benefits.
• Inclusive culture with opportunities for growth.