Related skills
communication crm slack hubspot customer support📋 Description
- Actively conduct outreach via phone, text, and email daily, plus inbound tickets.
- Complete assigned tickets daily.
- Maintain 80%+ phone answer rate weekly.
- Act as a hub for inbound questions about Bold and offerings.
- Maintain 92%+ customer satisfaction score.
- Be the voice between customers and Bold.
🎯 Requirements
- 1-3 years in customer support; bilingual English/Spanish.
- Excellent communication: empathetic and active listener.
- CRM tools: Insightly, HubSpot; JustCall/Slack a plus.
- Strong organization and attention to detail; handle high volume.
- Ability to report bugs with clear details to engineering; strong problem-solving.
- Experience interacting with older adults (senior living, fitness, etc.).
🎁 Benefits
- Fully remote role.
- Work on a health-focused mission serving Medicare members.
- Inclusive, diverse, supportive environment.
- Access to CRM tools: HubSpot, Insightly, Slack.
- Collaborate with cross-functional teams across Member Experience and Engineering.
- Growth opportunities in a fast-growing digital health startup.
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