Customer Experience Associate

📋 Description

• Assist customers via email, chat, and phone with timely, friendly support.
• Troubleshoot account, card, and transaction issues using Rain systems.
• Escalate complex cases to CX Lead or internal teams for faster resolution.
• Document customer interactions clearly in Zendesk.
• Collaborate with Operations, Product, and Compliance to flag recurring issues.
• Contribute to knowledge base and improve support workflows.

🎯 Requirements

• 3-5 years in customer support or CX, fintech/payments preferred.
• Excellent written and verbal communication skills.
• Calm, professional in high-pressure situations.
• Detail-oriented; comfortable with Zendesk, Notion, Google Workspace.
• Proactive mindset to improve customer experience and team efficiency.
• Curiosity about fintech, financial inclusion, and global money movement.

🎁 Benefits

• Unlimited time off; minimum 10 days.
• Flexible working; work from home or in-office with home stipend.
• Health, dental, and vision plans; life insurance subsidy (US Rainmakers).
• 401(k) with a 4% company match.
• Equity option plan for all Rainmakers.
• Rain Cards for testing core products.