Related skills
fintech compliance notion kyc google workspace📋 Description
- Assist customers via email, chat, and phone with accurate, timely support.
- Troubleshoot account, card, and transaction issues using Rain's internal systems.
- Identify and escalate complex cases to CX Team Lead or other teams for faster resolution.
- Document customer interactions in Zendesk.
- Collaborate with Ops, Product, and Compliance to flag issues and propose solutions.
- Contribute to knowledge base and process updates to improve docs and workflows.
🎯 Requirements
- 3-5 years in customer support, customer success, or CX in fintech/payments.
- Excellent written and verbal communication skills.
- Calm, professional approach in high-pressure situations.
- Attention to detail; comfortable with Zendesk, Notion, Google Workspace.
- Proactive mindset to improve customer experience and team efficiency.
- Genuine curiosity about fintech and improving global money movement.
🎁 Benefits
- Unlimited time off; minimum 10 days required.
- Flexible work: remote or office; home environment stipend.
- US health, dental, and vision; life insurance.
- 401(k) with 4% company match.
- Equity option plan for Rainmakers.
- Wellness benefits and team summits.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!