Customer Experience Associate

📋 Description

• Provide high-quality, real-time support to customers via phone/email/chat.
• Use CRM tools (Zendesk, Kustomer, Salesforce) to manage interactions.
• Collaborate with teams to meet KPIs like response time and CSAT.
• Participate in training to learn Faire’s products and policies.
• Support customers across multiple channels with remote flexibility.
• 90-day temporary contract with potential extension.

🎯 Requirements

• Experience in customer service, preferably phone-based.
• Excellent verbal communication and empathy.
• Proficiency with CRM and support tools.
• Strong problem-solving and quick, effective solutions.
• Team player, adaptable for remote work.
• Alignment with Faire's core values and community focus.

🎁 Benefits

• Hybrid schedule: in-office 3 days/week (Tue, Thu + flex day).
• Benefits eligible.
• Remote work flexibility up to 4 weeks/year.
• Global team and entrepreneurial culture.