Related skills
slack customer support email support zoom technical troubleshooting📋 Description
- Field and triage incoming support requests from admins and campaigns.
- Meet assigned quality and quantity KPIs.
- Educate users on navigating products, refunds, access, and forms.
- Troubleshoot issues; coordinate with tech team to surface bugs.
- Escalate complex issues to management with good judgment.
- Monitor cross-team channels and collaborate on support requests.
🎯 Requirements
- Up to 3 years of relevant experience
- Customer service: success supporting customers by email and phone
- Highly detailed; proofread and double-check work
- A troubleshooter with patience and a helpful attitude
- Quick learner; handle incomplete information and learn fast
- Excellent communication; adapt language to users' tech literacy
🎁 Benefits
- Flexible schedules and unlimited time off
- Fully paid health, dental, and vision insurance for you and family
- HRA for medical expenses and disability coverage
- Basic + AD&D life insurance; voluntary life option
- Dependent care FSAs
- 401(k) with employer contributions and up to 6% match
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