Deliver personalized, seamless multi-channel support globally via phone, email, and chat
Solve customer challenges quickly with empathy
Build lasting relationships through clear, interactive communication
Master internal tools to manage inquiries and maintain records
Identify trends and opportunities to improve the customer experience
Collaborate with CX management and cross-functional teams to drive impact

🎯 Requirements

Fluent in German and English (spoken & written)
Outstanding communication and empathy
Strong tech aptitude and computer skills
Passion for e-commerce and new tech
Collaborative, adaptable team player
Comfortable in a fast-paced environment

🎁 Benefits

Private medical and comprehensive dental coverage
Pension with company match
Group income protection and life insurance
Equity in Mammoth Brands
Generous time off and paid holidays
Wellness and L&D stipends

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