Customer Experience Associate

📋 Description

• Provide exceptional support via chat, email, and phone on financial topics.
• Identify and share ways to improve user support from feedback.
• Build financial services knowledge and proficiency in Robinhood’s products.
• Resolve inquiries with independent judgment in a fast-paced setting.

🎯 Requirements

• Passion for customer support across channels; calm, empathetic service.
• Excellent written and verbal communication; explain complex topics clearly.
• Adaptability to phone and written channels.
• Comfortable in fast-paced environment; open to coaching and feedback.
• Independent thinking; prioritize tasks in multi-task env.
• Experience in customer support; finance background a plus.
• Must work 24/7 shift.

🎁 Benefits

• Challenging, high-impact work to grow your career.
• Performance-based pay with bonuses, equity, 401(k).
• Comprehensive benefits, including full health insurance.
• Lifestyle wallet flexible benefits account.
• Employer-paid life & disability, fertility, mental health benefits.
• Paid time off, holidays, sick time, parental leave.
• Office perks: catered meals, events, comfortable workspaces.