Customer Experience Associate

📋 Description

• Provide exceptional customer experiences via chat, email, and phone.
• Help users navigate financial topics and Robinhood's platform tools.
• Drive improvements from real-time feedback and trends.
• Grow expertise in Robinhood products and financial concepts.

🎯 Requirements

• Passion for helping customers across chat, email, and phone.
• Excellent written and verbal communication; explain complex topics clearly.
• Adaptable to fast-paced, evolving environment; embrace coaching.
• Independent thinker; prioritize tasks in a multi-task environment.
• Bachelor's degree or prior financial services experience is a plus.
• Able to work the 24/7 shift model.

🎁 Benefits

• Challenging, high-impact work to grow your career.
• Performance-based pay with bonuses, equity, and 401(k) matching.
• 100% paid health insurance for employees; 90% coverage for dependents.
• Lifestyle wallet for wellness, learning, and more.
• Employer-paid life, disability insurance, fertility benefits, and mental health benefits.
• Generous time off: holidays, PTO, sick time, parental leave.