Customer Experience Associate

📋 Description

• Address and resolve customer issues via phone, email, and live chat
• Learn and manage internal systems to resolve user issues
• Provide customer feedback on issues/trends and uphold service standards

🎯 Requirements

• 1-3 years in a customer-facing role
• Excellent written and verbal communication
• Proficiency with G Suite and Slack
• Strong organizational skills; follow-up on multiple issues
• Comfortable reviewing and analyzing basic data
• Self-starter; takes initiative

🎁 Benefits

• 95% coverage of medical, dental, and vision
• $250 WFH setup (one time)
• $500/year Learning & Development Benefit
• $150/month cell phone + internet
• $100/month Wellness
• Flexible PTO