Customer Experience Associate

📋 Description

• Serve as primary contact for inbound partner inquiries via email, phone, and chat.
• Manage high-volume, multi-channel queues (Zendesk, Slack, phone) to meet SLAs.
• Deliver white-glove support to brand and retail partners with proactive updates.
• Handle outbound follow-up on open cases, escalations, and sensitive communications.
• Monitor and manage order workflows end-to-end, including intake and delivery.
• Process order adjustments, cancellations, returns, and account changes in internal systems.

🎯 Requirements

• 2+ years in customer service, account support, or operations in B2B SaaS/logistics/marketplace.
• Strong written and verbal English with high grammar, tone, and accuracy.
• Proven ability to manage high-volume, multi-channel queues with quality.
• Proficiency with CRM/ticketing tools (Zendesk, Salesforce, Freshdesk or similar).
• Ability to work independently in a remote environment with reliable internet and schedule adherence.

🎁 Benefits

• Competitive compensation commensurate with experience.
• Fully remote work environment with a collaborative team culture.
• Exposure to a high-growth, tech-first distribution platform.
• Clear performance expectations with coaching and development support.
• Opportunity to grow within a CX organization investing in systems and people.